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Shipping and Returns

You will receive an automatic confirmation email after you place your order.

Please allow 2-3 business days for order processing, pending availability and credit card verification. Once an order has been placed, it cannot be modified or cancelled. You will receive an email notification with tracking information once your order ships. 

Orders may experience shipping delays during special releases, major holidays, and during markdown periods.

Please note, CSNV studio does not ship on weekends and major holidays.

CSNV studio is unable to ship to P.O. Box, APO, or FPO addresses. All orders with a P.O. Box, APO, or FPO address will be cancelled.

CSNV studio is not responsible for items lost, damaged or stolen in transit. All risks that are associated are assumed by the courier.

All items marked as final sale are not eligible for cancelation, return or exchange.

International orders

CSNV studio offers worldwide shipping. Please email us if you are unsure about your country.

All international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are calculated in addition to the item price and shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.

Please contact your local customs office for assistance with estimating additional costs.

Returns and exchanges - North America

To initiate a return or an exchange, please contact us at clientservices@csnvstudio.com.

CSNV studio allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by the customer.

Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style preferred. Exchange shipping will be paid by CSNV studio. Only one exchange shipment per order will be covered by CSNV studio.

Returns are processed within 3-5 business days of the package arriving at our facility. This period may be longer during peak sales periods. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If CSNV studio determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

If you have any questions, please contact customer service at clientservices@csnvstudio.com

Returns and exchanges - International

To initiate a return, please email clientservices@csnvstudio.com to request a return authorization.

International orders are not eligible for exchange.

CSNV studio allows returns within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.

A full refund, less the original shipping cost, will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.

If CSNV studio determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

If you have any questions, please contact customer service at clientservices@csnvstudio.com.

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